more on the "e-mail dying" meme

There appears to be a bit more content of late in the "e-mail is dying" meme.* Probably this is driven by the Google Wage phenomena which purports to be e-mail as if had been invented today rather than last century. A shift from e-mail being yesterday to other communication tools--Facebook, Twitter and Wave, foremost--is said to be catalyzed by the always on capability of the Internet and handheld devices. The argument goes that the asynchronous nature of e-mail is now outdated, an artifact of a time when the desktop reigned as the hub of our electronic world. Today the desktop is more of a periphery, with the handheld becoming the personal communication device that we live with 24/7. My own BlackBerry barely leaves my body. It charges each night on my nightstand (in the new BlackBerry "bedside" mode). These always on and attached-to-the-body devices allow instant response. As declared in a WSJ article titled Why Email No Longer Rules, "Why wait for a response to an email when you get a quicker answer over instant messaging?"

GMail application for BlackBerry vs. GMail IMAP on BlackBerry

My previous post was about how to set up GMail on your BlackBerry so that it uses the IMAP protocol. This post summarizes the difference between (1) the GMail application for BlackBerry that you can download to your BlackBerry via m.google.com/go on your BB Browser and (2) using the native BlackBerry mail program with IMAP.

Google GMail application

+ full sync with GMail, including archive, delete, read, unread

+ full search of GMail

+ threaded e-mail just like in the Web application

+ ability to star e-mails

- limited when BlackBerry is offline

- can be slow to get e-mail

- text only, not HTML e-mail

- flashing indicator light is limited to whether you have ANY new mail and once you open the application, light will go off regardless of whether there is read e-mail

BlackBerry native e-mail application with GMail IMAP

+ HTML e-mail

+ gets e-mail more quickly and consistently (I can't tell if it's as fast as true "push")

+ some aspects of two-way sync work (see below for exceptions)

+ can hold more e-mails when BlackBerry is offline

- some aspects of two-way sync do not work

- marking as "read" on the Web won't mark as "read" on the BlackBerry, which is really annoying; it does work from the BlackBerry down to the Web

- no threaded messages

- Yahoo IMAP mail is supposed to have true, unadulterated two-way sync with the BlackBerry, but you'll have to test that for yourself (LINK to Yahoo for information).

A decent post on the subject at BBGeeks: LINK

I've returned to using just the GMail application. The lack of true two-way sync on read messages is really a killer for me.

Update: according to Berry Review LINK via BBGeeks LINK true two-way sync with GMail will be coming soon. Who knows if this is for real.

How to set up GMail IMAP on a BlackBerry

DISCLAIMER: See post that follows this one. GMail IMAP on BlackBerry has real limitations and only Yahoo really seems to work.


This post explains how to set up GMail IMAP on a BlackBerry. The instructions on the Google site will never help you get it set up correctly. If you don't want to preamble and background, skip down to the "Instructions" section.

Although a BlackBerry may be the best mobile device for e-mail, this assessment should probably be made only if you're running it off of a BES, BlackBerry Enterprise Server. With BES you'll get full two way sync with you desktop e-mail. Without BES, your stuck with BIS, BlackBerry Internet Service, the consumer version of BlackBerry e-mail. Although it uses the same application on the device, the interaction with mail servers is not as seamless as with BES. The touted advantage of a BlackBerry is that mail is "pushed" to you. Your device doesn't have to "reach" out to the mail server and pull the mail down. The result is that mail reaches you more quickly and without as much work on the part of the mobile device. If you delete an item on your desktop machine, it will still show up on your BlackBerry. In recent years, other mobile systems have launched push e-mail as well. Google recently announced two-way sync with push e-mail service between GMail and the iPhone and Windows Mobile devices. But it left off any special push e-mail with GMail for BlackBerry. With BES, you can get push e-mail for most any e-mail service, but it's not a two way sync.

If you want two way sync between GMail and BlackBerry and you're only running BES, you are left with two choices. First, you can use a special GMail application that you can download to from your BlackBerry browser using the address m.google.com/go. It works extremely well but doesn't allow you to change the frequency with which it gets your e-mail. Best I can figure is it's more than every five minutes but less than every minute. You can manually force it to grab your mail. It's a really good application. The only other drawback is that it does not render HTML e-mail. You'll probably want to have it set up on your device regardless because it allows you to see threaded conversations and search and find every one of the many GMail messages you undoubtedly have stored in your GMail archive.

The second choice is to set up GMail IMAP. IMAP is a mail protocol that allows two-way sync between a mail server and a device, whether a desktop or a mobile device. This way, if you delete an item on your desktop, it will also be deleted on the server and therefore also on your mobile device. However, it doesn't actually work as well as you'd think.

INSTRUCTIONS

Google's instructions (LINK) are incomplete. They say the following:

To integrate Gmail with the BlackBerry's email client, just follow these steps:

-- On your BlackBerry device, navigate to your home screen

-- Select the icon that lets you set up email (this can be called BlackBerry Set-up, E-mail settings, or Personal Email Set-up)

-- Follow the setup instructions provided on your device

Unfortunately, that won't work! The key is to put in your e-mail address and NOT put in your password. Here are instructions that work:

1. When you get to the BlackBerry Set-up screen, either on your BlackBerry or via the BIS setup screen on your computer (LINK).

2. Put in your e-mail address but NOT your password.

3. Click "Next" and you'll come to an "Additional Information Required" screen.

4. Select "I will provide the settings to add this email account."

5. You'll find a choice to indicate if this is your Work or Personal e-mail account. Select either.

6. At the next screen, select "I will provide the settings to add this email account."

7. Finally, you'll get to a screen titled "Set Up An Existing Email Account". Here you can put in your username and password. For Email server use "imap.gmail.com".

Unfortunately . . . see post that follows this one. GMail IMAP on BlackBerry has real limitations and only Yahoo really seems to work.

BoyGenius, Beejive have launched a great Twitter app for BlackBerry @tweet_genius

The BoyGenius Report ("BGR") and Beejive have launched a new version of the BGR Twitter application for BlackBerry, Tweet Genius. For the next two weeks it's only available for those who paid for the Beta version, which I did. For that reason, I can tell you it's the best third party application (best application period?) that I've used on a BlackBerry. Makes the Twitter experience easily as good, if not better than on a desktop computer. Quite a remarkable achievement. How can it make Twitter even better than on a PC and Mac? The interface is simply easier to read and navigate than anything produced by Twitter, Seesmic, Twirl, Tweetdeck, Hootsuite--any of those. And using it on a mobile means you can grab read Twitter in those spare moments waiting at a bus, on the train, waiting for an appointment instead of wasting time at your desk.

My only complaint is that I wish it allowed the marketing of favorites for later review, particularly valuable when someone tweets a link to an article you think want to read but don't have time to at that moment.

BlackBerry Internet Service 2.8, sadly without GMail sync

BlackBerry has just launched the latest version of "BIS", their BlackBerry Internet Service for those using BlackBerrys without a corporate BES or BlackBerry Enterprise Server.

BIS is the service that delivers e-mail through the phone carriers to your device. BIS 2.8 is their latest upgrade to this service. To take advantage of the new features you do have to be running a Version 5.0 variant of the BlackBerry software on your device--and this is not currently available at most carriers and for most devices. The biggest feature BIS 2.8 adds is 2-way sync for Google Contacts. But sadly, there is no indication that 2-way GMail sync is part of this upgrade. If you're just on a BIS account, you can get your GMail onto your BlackBerry in two ways. First, you can get it pushed to your device to show up in your BlackBerry's native mail program. But this is not a two-way sync. For example, if you mark a mail item as read on your BlackBerry, it will still show-up as unread on your desktop computer. This doesn't change with BIS 2.8. The second way to get GMail on your BlackBerry is through the GMail application. While this works well and produces full 2-way sync, it side-steps your native BlackBerry mail application and mail does not show up instantly but only whenever you manually force a connection or when the program chooses to check for new mail. Again, no change with BIS 2.8.

It would be very nice if the functionality of the new Google Apps Connector for BlackBerry Enterprise Server (LINK) made its way over to the consumer, BIS side. Hoped this would happen with 2.8 but it appears not. BoyGenius on 2.8 LINK and the BlackBerry manual for 2.8 PDF LINK.

Microsoft Mesh vs Microsoft LiveSync

I've been a longtime fan of Groove, the peer-to-peer file sharing software invented by Ray Ozzie, also the creator of Lotus Notes and now Microsoft's Chief Software Architect.

Microsoft bought Groove and Ray came along with it--or rather, it bought Ray and Groove came along with him. He's been moving Microsoft in the director of cloud computing. It's about time and the next year should see lots of public results of those efforts.

I was also a fan of the little utility FolderShare which allowed peer-to-peer file sync between computers, including Macs and Windows. Microsoft bought that company too and it became Microsoft LiveSync.

The challenge with LiveSync and with the standard, small workgroup implementation of Groove is that peers have to have their computers on at the same in order to sync.

Microsoft has a new product in Beta called Mesh and it provides sync to the cloud and then back down to devices--Macs, Windows and Windows Mobile. Because of the cloud, peers don't need to be on at the same time. There's a light little app that installs on your desktop and provides a helpful little info window, including messaging updates. And Mesh will allow you to fully access your computer remotely from another computer, provided your computer has been left on and connected. Mesh looks like a winner.

I'm not sure where this leaves Groove. The extra security of Groove file sharing may no longer be enough of a value proposition. It will be interesting to see where this lands with Office 2010. Groove will be renamed "Sharepoint Workspace". News is supposed to be forthcoming soon, according to the Sharepoint Workspace Team Blog as of September 2, 2009.

(Two criticisms. First, Microsoft please, if you're in Beta with a product, the #1 news item on a Google or Bing search should not be an article from mid-2008! What is with your PR folks? Second, please, I can't stand the ads you guys run within products like MS Messenger and even within the Mesh Beta. Can't you drop those for the Beta? And I sure hope there's a for-fee option to get rid of those ads in the final Mesh. Messes badly with your nice and pretty interface.)

Managing the privacy settings on Facebook

Facebook has grown to be a ubiquitous network, crossing the boundaries between work and personal. For me, this has only occurred recently. I've tried to keep Facebook as a friends network, people with whom I have close ties or with whom I could imagine having close ties. There's a lot of crossover between work and personal in my life, but also many cases with a clear distinction.

Recently, I've started to get more and more friend requests from people I don't know very well, people I hardly know at all, or people who are firmly in the domain of work. How to manage this? It turns out the Facebook now has pretty good privacy management tools. Key is to group your contacts by "list". Here's how:

1. Select "Friends" from the drop-down menu at the top of your Facebook screen.

2. Select "Create a New List" and name it something like "Work". This will become the list of names to which content restrictions are applied.

3. You'll see a drop down box to the right of each of your friends' names. Click this and you should see the option to select the new list you made, tagging friends as members of that list for whom you want to apply common restrictions.

4. Go up to your menu at the top of your Facebook screen, and towards the right select "Settings/Privacy Settings".

5. Select "Profile".

6. There are ten options, each with their own drop-down list. For the options that you do not want this new "Work" list to have access, select "Customize" and at the bottom of the dialog box, where it says "Except these People" type in the name of your list.

7. Make sure you click "Save" at the bottom when you've finished all your customization.

Voila! You have now restricted access to those on your work list to particular places in your Facebook. Good options might be "Videos" and "Photos Tagged of You". You might also want to restrict their access to your "Wall Posts".