quick question on mass production and personal modifications

There's something nice about modifying a computer in even the slightest way. I just yanked off the silly little cover to the headset jack and USB port on my ThinkPad X1. It was put there by the designers so the down-angled sides of the box would be flush, hiding the cutout for the jack and port. Now I'm happier with the machine and it's mine. Earlier I undid the keyboard and put a mSATA drive into the guts of the machine. You could argue that neither of these things would have been necessary if I'd bought the perfectly designed MacBook. True. But I wonder if setting up a computer so that it can be modified isn't a better design. I'm not suggesting such intentionality was present in the design of this laptop, but I wonder, what examples are out there of mass produced, personal products like computers and cars that are specifically designed with mods in mind? Some cars, certainly, like Jeep Wranglers. What else?

wonderful support from @AmazonWireless not so much from @attnetwork

Bought a BlackBerry via Amazon Wireless because it was much less expensive than buying the upgrade through AT&T. The device arrived. Worked great. I threw out the packaging. And then a week or two later, the phone started malfunctioning, randomly turning on and off. This was definitely a hardware problem. I called AT&T to see if they could resolve the issue. The said that I could return it within the 30 day "buyers remorse" period but ... oops! ... I'd thrown out the packaging so no, I couldn't. I'd have to wait until the thirty day period was up and then go through the warranty services department. And in order to extract all this information from them and tell me that they couldn't help me, I had had to first go through a song and dance, giving them the IMEI number from the phone (twice) and going through the various procedures they wanted to go through with me to verify that I knew what I was talking about.

If Amazon is in the loop, always call them first.

I called Amazon second. What a different customer support team! No questions asked. Didn't need the IMEI number. Didn't question whether I knew what I was talking about. Happy to exchange the phone. Yes, it would be ideal if I had the original packaging but they could make an exception. What a joy to deal with Amazon (as usual) and what a pain to deal with AT&T (as usual). Amazon trusts their staff, doesn't require that they go by the book. AT&T requires its staff to follow a script in everything, from the way they say hello to the way they say good bye. Painful, painful.

Only challenge is that the BlackBerry model is out of stock at Amazon, so it will be a week. But with such good customer support, I'll forgive them that.

link to the little known app for BlackBerry for Quickbooks

It exists! Here's the link for your BlackBerry: http://sbm.intuit.com/qbm/install/bb

You need to sign up for Intuit's Quickbook Connect service, which you can do from the Online Services drop down menu in QuickBooks (2009 and newer).

Intuit's fake BlackBerry "app" for QuickBooks

Intuit has been making some progress bringing QuickBooks, their business level accounting package, into the new century for small business by creating some online services that link to the desktop software program. For example, the online document repository is nice, though I can't discern how you extract your documents if you decide to discontinue the service. And they have a partial online version of the desktop application--QuickBooks Connect--that allows other users to have access to key vendor and customer functionality. Very nice interface and as far as I can tell, good functionality.

When I opened QuickBooks recently I fell prey to their come-on about upgrading to their 2011 package, in part because of a suggestion that they had an app for BlackBerry. Talk about deceptive advertising! First, they imply that you need the 2011 version of the desktop program to run their new mobile applications (in fact, 2009 will work). Then they suggest that they actually have a BlackBerry application. But no. It's just a BlackBerry browser version of their QuickBooks Connect service. QuickBooks has such a monopoly, I suppose they can get away with it. I know there are lots of online accounting packages but I haven't been able to find one that is at the level of QuickBooks. They're either too simplistic or much too expensive and complex for my needs.

CORRECTION: Intuit sent me an e-mail for the link to the QuickBooks BlackBerry application, the real deal. It IS actually an app. Now it would be nice if one could find this link on the QuickBooks website somewhere ... or through a search engine ... and it would be nice if when you sign up for the Connect service, the link that one gets to got you to this app instead of to a link to use for your BlackBerry browser!

two extensions to my browser that I can't live without

If you're not using LastPass, get it. It's a browser extension that generates random passwords and manages all your login information. Here's a NYTimes piece on it: LINK. Can't live without it. Plus, if you use multiple browsers (Chrome, Firefox, Explorer) you'll have the exact same access information all the time, regardless of which browser you're using.

Second, Bit.ly. Put their link creator in your toolbar and when you come across any article you're reading, it's an easy click to grab the title of the article (or any text you've highlighted) and create a Bit.ly shortened URL. You can then send it out via e-mail or twitter. Simple, super effective.

I use both of these products dozens of times a day.

iPad is like a BMW 7 Series: fat and excessive

A year ago or so I had a week with a friend's big, fat BMW. It was actually a 645i not a 7 series, but same point: I found it so fat and luxurious I actually felt nauseous when sitting down in the thing each the morning. I'm not trying to pull a Cayce Pollard here. I'm not thinking I've got some preternatural sensitivity. I really did find the steering wheel so meaty in my hands--which are not small themselves--and the sensation of being trapped inside the bathtub like interior of that car so constricting that it brought back childhood memories of delirium, when I had a fever of 104F and the world felt like the inside of a Dali painting. Also, there's such excess in a high end BMW, a level of perfection so far above where normal mortals live. Every stitch is in place. The leather is thick and heavy with wealth. All the switches click with a sublime feel that makes me think only of large quantities of delicious butter and steak and the morning after feeling of way too much expensive red wine. Nauseousness.

This afternoon I spent my first 15 minutes with an iPad and felt exactly the same way.

If you know me, you know I love technology. I just purchased a LiveScribe pen for example and am tickled with it. I have a BlackBerry filled with way too many apps. I use Twitter. I have to have the latest software version and am always trying new stuff. I buy almost all my books in electronic format. But I was surprised at how completely unsuited I am for the iPad. Here's why:

1. I do love keyboards. I love that tactile give of the keys. Hitting the glass of a virtual keyboard for even a short length of time makes my fingertips hurt.

2. The iPad is heavy. Really heavy. Let me say that more strongly: it feels like a brick, like you could use it in an exercise routine. My Kindle and the iPod touch in contrast are magically light, almost weightless. Holding the iPad made me feel again like I was in a childhood delirium.

3. I don't play games. My laptop is fine for the occasional movie. So all that functionality is wasted on me.

4. I find Flipboard frightening. That's the app that pulls content from everywhere and creates your own magazine. I am not a strong person. I am too easily seduced. Flipboard feels like being trapped in a doctor's office with an infinite number of the latest magazines and no appointment in sight. Get me out of here! But no, even though the door is unlocked I DON'T WANT TO LEAVE!

It makes sense that the iPad is devouring netbooks and consumer level cheap notebooks. It's the same price and incomparably more beautiful. It's like a taste of BMW for the price of a used Honda Super Cub. But the only use I've got for it is to show someone a presentation across the conference room table. For the most part, as Cory Doctorow says, it's just a consumption device.

Quick overview of 4 file sync services: Memeo, SugarSync, Dropbox, LiveMesh.

I realized I'm used four file sync services. And this doesn't even include Google Docs or the miscellaneous Microsoft products (Sharepoint etc). Consolidation anyone?

MemeoConnect. Advantages: a nice interface for viewing of Google Docs. Particularly helpful if you want to "double-click" on a native Office file stored in Google Docs, edit it, and then seamlessly re-save it into Google without having to download and then re-upload.

SugarSync: Advantages: BlackBerry program that allows you to seamlessly sync folders with your BlackBerry and then using DocsToGo, view or edit documents.

DropBox: Advantages: Ubiquitous. Seems to be the most common file sync system.

LiveMesh: Advantages: Nicest interface, in my opinion. This is what I use the most. Even though it's Microsoft, there's a Mac client version. I haven't yet spent much time with the new www.docs.com versions of online Microsoft Office, but it's a different product than LiveMesh. Microsoft alone needs some consolidation among their confusing offerings. LiveMesh. docs.com. Sharepoint. Sharepoint Communicator. SkyDrive. No where on their site is simple explanation of why you'd want one versus the others. Egregious. 

What do you see as key advantages? I'm sure there are ones they I've missed?

More about Microsoft Office online: you should give it a whirl http://www.docs.com

I did a post on my other blog (accidentally placing it there instead of here) about the "icky" connection between the new Office online and Facebook--you have to connect with a Facebook account to use the product.

"Icky" is the word to use with Facebook--such creepy, uncomfortable associations now with the ad nauseum talked about violations of privacy trust. The connection to Office online--such a brilliantly executed product...its a little like being in the presence of a beautiful human being and seeing that person pawed by some disreputable character. Icky!

But try to avert your eyes from the strange gentleman off to the side that is 20 something year-old Facebook and engage with the beauty that is an amazing Azure development project in Office online: http://www.docs.com.

@evernote definitely wins award for easiest Win 7 install

As noted in the previous post, I upgraded to Win 7 the other day. The upgrade from 32bit to 64 required a clean install so every program had to be reinstalled.

Evernote definitely wins the award for easiest install. Reason is that all your Evernote files are in sync between your computer and their cloud. Therefore, simple matter of just installing the new Evernote on the new clean drive and sucking down all your data from the cloud, organized just as it used to be.

Making use of Microsoft's new Mesh tool when switching computers or doing a clean install is also worthy of a mention. Any folders you have synced up to the cloud with Mesh can of course be dropped back down onto your computer. Different than Evernote is that you have to re-select the location of the folders on your computer which requires an extra step (I'm not suggesting Mesh should work like Evernote--different functionality).

Of course if one is using a Mac, none of these issues are relevant because upgrade paths have not required a clean install for a long time. Upgrading to a new Mac from an old one is just a matter of connecting the two with a cable and zipping everything from one computer to the other, programs as well as files.

New Years day Windows 7 64 bit conversion tale (not much to tell, fortunately)

Upgraded my Lenovo X61s to Windows 7 64 bit. Had to do a complete reinstall rather than a simple upgrade because I was running Vista 32 bit. Everything went smoothly. A few points that might be useful:

1. I went out and bought a new harddrive. The Lenovo makes it simply to replace the harddrive and BestBuy had a 320gB version running at 7,200 rpm for just over $100. Great preventative maintenance.

2. Installed Win 7 Pro on the new hard drive. Took a surprisingly short amount of time to do this. Closer to 30 minutes than an hour.

3. Installed Mozy and downloaded from my most recent Mozy backup the essential files I needed.

4. Installed my copy of Office 2007. Again, no issues.

5. Found, to my great surprise, that it was easy to reinstall all the programs I use. The only disks I needed were for Office. Other programs included:

Google Chrome
Google Picasa
QuickBooks 2010 (way faster than 2009)
Fasttrack Schedule
MindManager
Adobe Acrobat
Adobe Dreamweaver
Skype
iTunes
Microsoft Mesh
BlackBerry Desktop
Postbox
and Evernote!

Only the Adobe products required deauthorization from the other computer, which is really just the other harddrive. Because I'd kept the old drive intact, it was a simple matter to switch it in again and reboot.

Still more files to take down from Mozy as needed but I think I'm good to go.

I had been quite happy with Vista, but Win 7 is so much faster on startup, shutdown and in operation.

Update: Quickbooks wasn't as easy as I'd thought. Of course I need to get a code from the company and you have to phone them for that. And of course they weren't open on Friday, January 1. And they aren't open weekends either. Adobe, as noted above and in contrast, simply lets you deactivate the previous version of the machine so that you can reactivate the software on the "new" machine. I guess Intuit likes that cost of a human touch.

trials and tribulations of Comcast

It's been months since our Comcast Internet service worked. It had worked flawlessly for years but last April the modem started going offline periodically. Finally gave up on it over the summer after at least 6 hours on the phone with their technical support, one in person visit from a tech, and switching out all our hardware. Regrouped in October because the alternate DSL service was so pitiful. One tech came in and found that the insulation housing for the cable going from street to house was stripped over a meter long section. We both agreed this must be it. Of course, 15 minutes after the tech left the modem went offline again. Two weeks later I scheduled another tech who immediately went to the pole across the street, replaced some hardware and voila, after at least half a year we have reliable service again. Moral: persistence pays. Amazement: Comcast technical support on the phone is always certain that it's you who is doing something wrong. They never think it could be a physical hardware issue. Have to add that everyone at Comcast was always nice about it and I picked up various credits along the way.

more on the "e-mail dying" meme

There appears to be a bit more content of late in the "e-mail is dying" meme.* Probably this is driven by the Google Wage phenomena which purports to be e-mail as if had been invented today rather than last century. A shift from e-mail being yesterday to other communication tools--Facebook, Twitter and Wave, foremost--is said to be catalyzed by the always on capability of the Internet and handheld devices. The argument goes that the asynchronous nature of e-mail is now outdated, an artifact of a time when the desktop reigned as the hub of our electronic world. Today the desktop is more of a periphery, with the handheld becoming the personal communication device that we live with 24/7. My own BlackBerry barely leaves my body. It charges each night on my nightstand (in the new BlackBerry "bedside" mode). These always on and attached-to-the-body devices allow instant response. As declared in a WSJ article titled Why Email No Longer Rules, "Why wait for a response to an email when you get a quicker answer over instant messaging?"

Microsoft Mesh vs Microsoft LiveSync

I've been a longtime fan of Groove, the peer-to-peer file sharing software invented by Ray Ozzie, also the creator of Lotus Notes and now Microsoft's Chief Software Architect.

Microsoft bought Groove and Ray came along with it--or rather, it bought Ray and Groove came along with him. He's been moving Microsoft in the director of cloud computing. It's about time and the next year should see lots of public results of those efforts.

I was also a fan of the little utility FolderShare which allowed peer-to-peer file sync between computers, including Macs and Windows. Microsoft bought that company too and it became Microsoft LiveSync.

The challenge with LiveSync and with the standard, small workgroup implementation of Groove is that peers have to have their computers on at the same in order to sync.

Microsoft has a new product in Beta called Mesh and it provides sync to the cloud and then back down to devices--Macs, Windows and Windows Mobile. Because of the cloud, peers don't need to be on at the same time. There's a light little app that installs on your desktop and provides a helpful little info window, including messaging updates. And Mesh will allow you to fully access your computer remotely from another computer, provided your computer has been left on and connected. Mesh looks like a winner.

I'm not sure where this leaves Groove. The extra security of Groove file sharing may no longer be enough of a value proposition. It will be interesting to see where this lands with Office 2010. Groove will be renamed "Sharepoint Workspace". News is supposed to be forthcoming soon, according to the Sharepoint Workspace Team Blog as of September 2, 2009.

(Two criticisms. First, Microsoft please, if you're in Beta with a product, the #1 news item on a Google or Bing search should not be an article from mid-2008! What is with your PR folks? Second, please, I can't stand the ads you guys run within products like MS Messenger and even within the Mesh Beta. Can't you drop those for the Beta? And I sure hope there's a for-fee option to get rid of those ads in the final Mesh. Messes badly with your nice and pretty interface.)

E-mail Fail?

This post is inspired by a recent post by top internet technology venture capitalist Fred Wilson, titled "Email Fail" (LINK).

Basically, as I understand it, he's been struggling for years with an e-mail client that will handle masses of e-mail. Programs such as Outlook, Entourage and the like can't deal with the size of his e-mail archive. Thunderbird choaked. GMail is the answer but he can't get used to the way in which GMail threads all e-mail, without a choice to view e-mail in the more standard way.

I've said this before, but GMail works for me because:

- The threaded conversation interface is a true innovation--get used to it! Having all your e-mail in a conversation, with both the incoming AND outgoing e-mail all pulled together is so much more effective. To me, this is the "killer" feature that prevents me from trying anything else. This design is what truly distinguishes GMail from everything else.

- It can handle a seemingly unlimited amount of e-mail, seemlessly, without choking.

- The search capability is great.

- There are wonderful add-ons like GTD Inbox (LINK)

- It has you tag e-mails instead of putting them in folders allowing any e-mail to exist in multiple places

- Google for Domains provides great, small workgroup e-mail management services

- Being able to have all your e-mail searchable via the BlackBerry GMail client is wonderful (and so what if it's not "push" in the same way that the regular BlackBerry client works--a slight wall against crackberry addiction is ok with me)

- Google's junk mail filter seems to work better than any others

I also occasionally use Thunderbird via IMAP for:

- offline GMail (although I have found the offline GMail function to be perfectly useable)

- as a backup, just on the off chance Google loses all my data

Salesforce Mobile Lite: great value for non-profits (free!)

If you are part of a non-profit, you should know that you can get ten seats of the "Professional" level of the Salesforce CRM application for free. Just yesterday they launched "Mobile Lite", a free version of their application for Blackberry and iPhone that gives you mobile access to all your data stored in Salesforce--contacts, organizations, tasks etc. Although you can only edit tasks from your mobile (versus being able to edit everything in the for-fee version) it's a wonderful application on both platforms and a great boon to non-profits. (It's also a great boon to anyone who's paying for Professional level Salesforce and above, because this Mobile Lite application is free for them too.)

Voicemail transcription compared: Jott vs. Google Voice

Original text:

Brian Sheppard, the computer scientist who created Maven, described Scrabble, in the journal Artificial Intelligence, as "a game of imperfect information with a large branching factor," which means that no one can precisely control or anticipate the changing shape of the word tree.

Jott transcription of voicemail to text:

Brian Shepherd, the computer scientist who created Maven, described Scrabble in the journal, Artificial Intelligence, as a game of imperfect information with a large branching factor, which means that no one can precisely control or anticipate the changing shape of the word tree.

Google Voice transcription of voicemail to text (most significant errors in bold):

brian shepherd the computer scientist to created made and describe scrabble in the journal artificial intelligence at eighteen looking perfect information with the lord ranching factor which means that no one can precisely control or anticipate the changing shape and upward free

GMail nails it. Everyone else is wrong.

I love Microsoft's Vista (hey, it's worked great for me). I like Word. I especially love Excel. OneNote is a little beauty. And even PowerPoint isn't so bad, despite the story that Steve Jobs hated it so much he just had to create Keynote or he was going to refuse to do his Apple keynotes ever again.

But Outlook is simply awful, at least for e-mail.

Searches are excruciating. The thing crashes frequently or hangs up. And there are a limited number of ways that I've found to customize the program--and many of them cost a bunch of money and make the thing even more crash-prone.

As Farhad Manjoo says in a recent Slate piece:

If you're still tied to a desktop app—whether Outlook, the Mac's Mail program, or anything else that sees your local hard drive, rather than a Web server, as its brain—then you're doing it wrong. (LINK)

You are. You're doing it wrong. And I would also sweep into that coffin other online mail systems too, like Windows Live or Yahoo Mail, and even Thunderbird for all you open source aficionados. Two reasons, and now Google has added a third, the final nail.

1. GMail uses tagging, not folders. You don't place a piece of e-mail into a folder to categorize it. You tag it. Which effectively means that any e-mail can be in an infinite number of folders. How can you live with that old way of organizing e-mail, the way that Outlook, Yahoo, every other program that I know uses? And in part because of this tagging, searches for mail have the beauty, speed and simplicity of a Google web search.

2. GMail threads your mail, always, all the time. What's great about that? You see all your mail, both the incoming mail and your responses, as part of a beautifully presented, threaded conversation. And that's what e-mail should be. It's not "messages". It's a conversation, asynchronous to be sure, but still a conversation. Once you've embraced that new reality, any other mail program feels like using a typewriter.

3. The final nail: offline. Google has just announced this week its offline feature, in which you can take your GMail offline from the Web and use it anywhere without an Internet connection, within a browser, just as you would if you were using a program like Outlook or Thunderbird.

The only use I have now for Outlook or Thunderbird--and I use Thunderbird for these purposes--is to backup Google's GMail servers. I am one of perhaps 17 people in the world who actually pay Google $50 a year for the privilege of having an ad-free GMail and with that they have a special up-time guarantee. But still, it makes me nervous that there is no GMail backup and so from time-to-time I'll download a copy of my GMail to Thunderbird so it sits on my computer. But with this final nail in the coffin, I'll probably remember to do that less and less.

PS: I do still use Outlook as a conduit out to my BlackBerry for contacts and calendar, but that's because I have a BlackBerry Enterprise Server that makes such over-the-air sync easy. The only thing that Outlook-BES really provides that can't be found elsewhere is contacts sync from Salesforce through Outlook and out to my BlackBerry. If Google/Salesforce filled that hole with a relatively low-cost option, I'd never have to use Outlook again.

New Year's Resolution: Backup

I just took delivery of the sweetest little hard drive. I'll use it to fulfill my New Year's resolution of having a complete backup of my hard drive so that if my laptop's hard drive crashes or is otherwise vaporized, I'll have a complete backup, ready to go on a new machine.

The drive is one of the nicest, highest quality drives I've seen, encased in that ThinkPad black rubber material, with a keypad to provide secure access. No power cord required; USB cable slots nicely into the side of the case when not in use. Slightly larger footprint than a deck of cards and less thick.

The drive is this one from Lenovo, profiled on the Lenovo design blog here: LINK.

Basecamp, Mobile and Mobile Project Management

Here's a good rant from the NYTimes that asks more questions than it answers, titled "When the Browser Doesn't Cut it: Basecamp's Lack of Mobility." LINK

Any other suggested solutions to the lack of a mobile feature in 37Signals Basecamp? My current favorite toy, RTMilk (LINK) isn't anything as collaborative as Basecamp but it does have a fabulous BlackBerry (and iPhone) sync feature.

Excel 2003 vs 2007

I've grown to really like the new MS Office, despite the crazy Steve-Jobs-would-have-fired-the-designer RIBBON thing at the top of all of the applications.

But conversions between Excel 2003 and 2007 result in horrible errors, with #N/A replacing some of the formula values. So, I now have to largely go back to 2003 for serious work that involves collaboration.

Anyone else come across problems like this?